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A reference list of suggested Employability and Technical skills targets for the T Level in Business and Administration (covering Management and Administration, and Human Resources), broken down by occupational specialism, to help set learning goals for students on their industry placement.

This route covers the T Levels in Management and Administration and Human Resources. The specialisms below provide suggested Employability and Technical skills targets.

Business Improvement

Employability Skills Targets:

Communicating: Active listening, use of visual, oral, and written methods, engaging an audience, sharing, building rapport, adapting style and tone.
Working in a team: Collaborating with others with different skills, expertise, and experience to accomplish a task or goal.
Critical thinking: Questioning, evaluating pros and cons, using logic and reasoned argument, synthesising and concluding.
Recording: Transcribing, noting, capturing, saving, storing.
Solving problems: Applying a logical approach to identifying issues and proposing solutions.

Technical Skills Targets:

Working with data controllers to identify and acquire suitable data for analysis in accordance with regulatory requirements.
Securing and protecting data in line with legal and organisational requirements and processes.
Collating and integrating data using appropriate technology.
Selecting, extracting, and combining data, resolving errors and duplications.
Analysing data using appropriate statistical and modelling tools.
Presenting the results of data analysis to stakeholders.
Monitoring business performance including through benchmarking, analysing, and interpreting the results.
Contributing to the preparation of relevant reports.
Contributing to the identification and resolution of risks and issues.

Business Support

Employability Skills Targets:

Communicating: Active listening, use of visual, oral, and written methods, engaging an audience, sharing, building rapport, adapting style and tone.
Presenting: Conveying information to an audience to stimulate discussion, and/or secure consistent understanding.
Solving problems: Applying a logical approach to identifying issues and proposing solutions.
Working in a team: Collaborating with others with different skills, expertise, and experience to accomplish a task or goal.
Self-managing: Monitoring, reflecting, and inviting feedback on own performance, managing time, setting personal goals, referring to others for advice.
Recording: Transcribing, noting, capturing, saving, storing.
Investigating: Identifying sources, developing search criteria/queries, interrogating data, designing, and carrying out tests.
Assessing risks: Assessing a situation, a proposal, a product or process for potential adverse effects.
Designing: Developing the form of an artefact or system to achieve a defined function.
Analysing: Identifying common features, organising into types, discerning patterns, deconstructing, classifying, ordering.
Critical thinking: Questioning, evaluating pros and cons, using logic and reasoned argument, synthesising and concluding.
Evaluating: Considering and appraising process and evidence, making recommendations.

Technical Skills Targets:

Supporting the meeting cycle through providing timely information, taking notes and minutes.
Producing accurate documentation including emails, letters, payment records, and logs.
Maintaining and updating records and files and producing data analyses.
Using time management tools and prioritisation techniques.
Collecting and analysing data to identify areas for business improvement.
Using tools such as root cause analysis to analyse problems.
Communicating opportunities for improvement.
Contributing to the development of stakeholder maps and communication plans.
Drafting key messages for communication using a range of different channels.
Engaging with stakeholders, managing their expectations and influencing them, based on an understanding of their needs and perspectives.

Information Management

Employability Skills Targets:

Investigating: Identifying sources, developing search criteria/queries, interrogating data, designing, and carrying out tests.
Presenting: Conveying information to an audience to stimulate discussion, and/or secure consistent understanding.
Designing: Developing the form of an artefact or system to achieve a defined function.
Communicating: Active listening, use of visual, oral, and written methods, engaging an audience, sharing, building rapport, adapting style and tone.
Working in a team: Collaborating with others with different skills, expertise, and experience to accomplish a task or goal.
Analysing: Identifying common features, organising into types, discerning patterns, deconstructing, classifying, ordering.
Critical thinking: Questioning, evaluating pros and cons, using logic and reasoned argument, synthesising and concluding.
Negotiating: Securing agreement on a course of action through discussion, in order to achieve mutually beneficial results.
Recording: Transcribing, noting, capturing, saving, storing.

Technical Skills Targets:

Displaying and curating collections and resources to increase impact and usage.
Preparing user guides and instructions to help users access information and physical resources.
Preparing marketing materials in a range of formats to promote the use of information and resources.
Supporting users to identify and access information and resources to meet their needs.
Clarifying requests to ensure full understanding of the user's requirements and expectations.
Using information research and retrieval techniques to meet user needs.
Analysing and interpreting data in response to information requests.
Communicating the outcomes of information requests.
Arranging and cataloguing resources and materials.
Evaluating the continued accuracy, validity, and relevance of information and resources with users and recommending the removal of those which are no longer needed.
Researching newly available resources and recommending their acquisition where they meet user needs.
Recording items acquired, archived, and disposed of.

Human Resources

Employability Skills Targets:

Communicating: Active listening, use of visual, oral, and written methods, engaging an audience, sharing, building rapport, adapting style and tone.
Working in a team: Collaborating with others with different skills, expertise, and experience to accomplish a task or goal.
Recording: Transcribing, noting, capturing, saving, storing.
Self-managing: Monitoring, reflecting, and inviting feedback on own performance, managing time, setting personal goals, referring to others for advice.
Analysing: Identifying common features, organising into types, discerning patterns, deconstructing, classifying, ordering.
Evaluating: Considering and appraising process and evidence, making recommendations.
Planning: Identifying discrete steps, estimating time and resources, prioritising, coordinating, sequencing activity.
Critical thinking: Questioning, evaluating pros and cons, using logic and reasoned argument, synthesising and concluding.

Technical Skills Targets:

Completing documentation and records in line with organisational procedures.
Using questioning and listening skills to understand the requirement and check that the response meets the customers' needs.
Communicating progress and outcomes in line with organisational processes.
Escalating queries when appropriate.
Inputting, storing, and interrogating people data using HR systems.
Interpreting, analysing, and evaluating people data to answer specific business questions.
Preparing reports and management information from HR data to the required format.
Communicating and presenting findings and responding to questions.
Understanding the purpose and scope of the initiative or project.
Supporting the planning or implementation of HR changes or projects through identifying required steps to achieve goals, preparing and updating records and documentation using project management tools and techniques, contributing to stakeholder mapping and communication plans, and drafting stakeholder communications for the approval of HR professionals.

Learning and Development

Employability Skills Targets:

Communicating: Active listening, use of visual, oral, and written methods, engaging an audience, sharing, building rapport, adapting style and tone.
Working in a team: Collaborating with others with different skills, expertise, and experience to accomplish a task or goal.
Planning: Identifying discrete steps, estimating time and resources, prioritising, coordinating, sequencing activity.
Self-managing: Monitoring, reflecting, and inviting feedback on own performance, managing time, setting personal goals, referring to others for advice.
Analysing: Identifying common features, organising into types, discerning patterns, deconstructing, classifying, ordering.
Investigating: Identifying sources, developing search criteria/queries, interrogating data, designing, and carrying out tests.
Presenting: Conveying information to an audience to stimulate discussion, and/or secure consistent understanding.
Critical thinking: Questioning, evaluating pros and cons, using logic and reasoned argument, synthesising and concluding.
Assessing risks: Assessing a situation, a proposal, a product or process for potential adverse effects.
Solving problems: Applying a logical approach to identifying issues and proposing solutions.
Evaluating: Considering and appraising process and evidence, making recommendations.

Technical Skills Targets:

Supporting the planning, organisation, and preparation of learning/training events through researching and booking the appropriate venue, inviting participants and keeping attendance records, preparing and issuing joining instructions and pre-reading, and preparing materials and resources.
Supporting the L&D professional to deliver the training through note-taking and facilitating discussions.
Interrogating internal information sources such as performance reviews, business performance reports, employee surveys, and feedback to identify learning and development needs.
Holding diagnostic discussions with individuals to gain a deeper understanding of development needs.
Collating, analysing, and evaluating data.
Communicating and presenting findings and responding to questions.
Understanding the objective of the learning and development requirement and any constraints.
Identifying existing resources that could meet learning and development needs.
Researching, costing, and evaluating training options.
Researching delivery options and resources such as digital/online/blended solutions.
Making recommendations to meet identified needs which take account of constraints such as cost, location, and timing.

Source document attached below.

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